At Moverano, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return or exchange it within 90 days from the date of purchase, subject to the terms below.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the item must:
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Be in its original condition (unused, unworn, and unwashed)
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Include all original packaging, tags, and accessories
2. Return & Exchange Process
To initiate a return or exchange:
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Contact our support team at support@moverano.com or call us at +1 (254) 261-3134 with your order details
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We will provide you with a return or exchange authorization along with shipping instructions
Ship the item back to us within 90 days of the purchase date at:
909 Doris St Kemah, Texas 77565 United States
Once we receive and inspect your item, we will notify you within 2 business days regarding the approval of your refund or exchange.
3. Refund Policy
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Approved refunds will be credited to your original payment method
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Refunds may take 5–10 business days to reflect in your account
Refunds will not be issued if the returned item:
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Has been used or worn
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Is damaged due to misuse
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Is missing original packaging, tags, or accessories
If the returned item does not meet our return criteria, it will be shipped back to you and no refund will be processed.
4. Exchange Policy
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We offer product exchanges for eligible items within 90 days
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Exchanges are subject to product availability
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If the exchanged item has a price difference, the balance will be adjusted accordingly
5. Return Shipping Costs
You don’t need to worry about return shipping fees — we’ve got it covered.
6. Contact Us
If you have any questions about our Return, Refund, or Exchange Policy, please contact us:
Moverano
Phone: +1 (254) 261-3134
Email: support@moverano.com
Address: 909 Doris St, Kemah, Texas 77565, United States